Cancellation and Refund Policy

1. Scope

This policy applies to all trip bookings made on Togetha.Club, including full payments and slot booking (partial) payments. Refunds are calculated on the amount you have actually paid.

2. Cancellation by you

• 30 or more days before departure: refund of amount paid, minus ₹999 processing fee.
• 15–29 days before departure: 50% refund of amount paid. You may transfer your spot to another applicant we approve.
• Under 15 days before departure: no refund. Spot transfer to another approved applicant may be allowed up to 7 days before departure, at our discretion.
• To cancel, email us at hello@togetha.club with your name, batch, and payment reference.

3. Slot booking (partial payment)

If you paid only the 30% slot booking amount and later cancel, the same windows above apply to that payment. The remaining balance, if not yet paid, is simply not charged if you cancel within the applicable window.

If your profile is approved but you do not pay the remaining balance within 48 hours of approval, your slot is released and 50% of the booking amount is retained; the remaining 50% is refunded within 5–7 business days.

4. Verification failure

If identity or eligibility verification fails after payment, we will refund the full amount paid within 5–7 business days.

5. Cancellation by Togetha

• If we cancel a batch: full refund of all amounts paid for that booking.
• If we remove you for conduct violations: no refund.

6. Force majeure

If a trip cannot proceed due to events outside our reasonable control (e.g. natural disaster, government restriction), we will offer a rescheduled date or a full refund of amounts paid.

7. Refund method and timeline

Approved refunds are returned to the original payment method via Razorpay where possible.

Refunds are typically processed within 5–7 business days after approval. Bank/UPI timelines may add additional days.

8. Contact

Refund queries: hello@togetha.club.